Crestcom’s Legal Disclaimer and Privacy Policy  

This website (which includes “crestcom.com.ca” and all other Crestcom branded URLs and will be referred to herein as “this Site”) may periodically provide links to third-party websites (“Third-Party Sites”). This Agreement governs only this Site and not any Third-Party Sites. Our decision to link to a Third-Party Site is not an endorsement of the content or services in that Third-Party Site. Crestcom Canada (which includes its affiliated companies and franchisees worldwide) [hereinafter referred as “Crestcom Canada” or “the Company”] does not control Third-Party Sites and expressly disclaims any responsibility for the content, the accuracy of the information and any products or services available on the Third-Party Sites. If you decide to access or engage in services through Third-Party Sites, you do so at your own risk. You should direct any concerns regarding Third-Party Sites to the administrator of the applicable Third-Party Site. You should also refer to the separate terms of use, privacy policies and other rules posted on Third-Party Sites before you use them.

The data, information and material included in this Site is copyrighted by Crestcom Canada. All rights are reserved under the copyright laws of Canada. No part of this Site can be redistributed, copied or reproduced without the prior written consent of Crestcom Canada.

The user of this Site assumes all responsibility and risk for the use of this Site and the Internet generally. Crestcom Canada and its affiliated companies disclaim all warranties, representations or endorsements, expressed or implied, with regard to the data, information and material included in, or accessible from, this Site or the Internet, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose or non-infringement. Crestcom Canada and its affiliated companies have the right to discontinue, change or update any data, information or material included in the Site without prior notice, and they do not assume any legal liability or responsibility for the accuracy, completeness or usefulness of any data, information or material included in, or accessible from, this Site. No advice or information given by Crestcom Canada or its affiliated companies shall create any warranty. Neither Crestcom Canada nor its affiliated companies warrants that the data, information or material included in the Site or on the Internet will be uninterruptible or error free or that any data, information, software or other material accessible from this Site is free of viruses or other harmful components.

In no event shall Crestcom Canada or its affiliated companies be liable for any compensatory, special, direct, incidental, indirect, or consequential damages, exemplary damages or any damages whatsoever resulting from loss of use, data, information or profits arising out of or in connection with the use or performance of the data, information or material included in this Site or on the Internet generally or on any other basis.

Crestcom Canada or its affiliated companies will not be deemed to have accepted any electronic communication unless Crestcom Canada provides the sender of the electronic communication with an acknowledgment verifying receipt of the communication.

Despite the security measures taken by Crestcom Canada and its affiliated companies, there is an inherent risk in disclosing personal information over the Internet. Anyone electronically transmitting personal information assumes the risk that such information may be disclosed or intercepted by unintended third parties and Crestcom Canada and its affiliated companies disclaims all liability resulting from such interception or disclosure. Anyone who wishes to apply for an insurance quote who is concerned about maintaining the security of their personal information may mail the information to Crestcom International, LLC at its company headquarters.

This Site may contain links to Third-Party Sites that are not controlled by Crestcom Canada or its affiliates or franchisees. Third-Party Sites are linked for you as a convenience, and you agree you use these links at your own risk. Please be aware that Crestcom Canada is not responsible for the content or services offered by any of Third-Party Sites nor is Crestcom Canada responsible for the privacy policy or practices of Third-Party Sites.

The Canadian franchisees of Crestcom International, LLC and its Affiliates and Associates (as defined in the Ontario Business Corporations Act) [hereinafter “Crestcom Canada”, “We”, “Us” or “Our”] is strongly committed to protecting the privacy of Our customers [hereinafter “You” or “Your”]. Our Privacy Policy is undertaken in accordance with the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”). Crestcom Canada supports the principles of PIPEDA and abides by it. This website (which includes “crestcom.com/ca” will be referred to herein as “this Site”) is intended for a Canadian audience. If You access this site from outside Canada, You acknowledge, agree, and consent that any information You provide, including any personal information, will be transferred to and processed by a computer server located within Canada and subject to Canadian laws and regulations.

By using this Site, you agree to be bound by this Privacy Policy as well as our Terms of Use. We may update and change this Privacy Policy and our Terms of Use and such updated versions will be posted on this Site. It is your responsibility to review this Privacy Policy and our Terms of Use from time to time. By continuing to use this Site, You consent to any updated version of this Privacy Policy and the Terms of Use posted on the Site.

Other websites operated by Crestcom International, LLC or affiliated with such may have similar or different terms of use and privacy policies governing their use as may be posted on those Sites. Note that Sites operated by other non-Canadian franchisees of Crestcom International, LLC are not governed by this Privacy Policy or our Terms. Furthermore, Our Site may provide links to other websites. We encourage You to review the terms of use and privacy policies on the websites that You visit and exercise good judgment when sharing Your personal information online.

This Site Privacy Policy does not apply to information shared with Us through other means outside of Our Site. For example, if You share information over the telephone or in person at franchisee training sessions, it is not covered by this Site Privacy Policy. Subject to applicable laws, We may use such information or share it with affiliates or any third parties without restriction.

If You participate in certain activities or programs like entering a contest or participating in a survey, the collection and use of Your personal information through those programs may be governed by other specific terms for such programs as posted on applicable portions of the website or other applicable websites. Some programs may be operated by Our third-party vendors on Our behalf and governed by privacy policies of those third-party vendors as described in those programs.

Our commitment to maintain the accuracy, confidentiality, and security of Your personal information is reflected in Our application of the privacy principles set forth in PIPEDA.

Crestcom Canada is responsible for maintaining and protecting Your personal information that is under Our control, including personal information transferred to third parties for processing. In fulfilling this mandate, We have designated an individual who is accountable for Our compliance with these Privacy Principles.

1. The Privacy Coordinator is responsible for Our compliance with this Privacy Policy even though other individuals within Crestcom Canada may be responsible for the day-to-day collection and processing of personal information. Other individuals within Crestcom Canada may be delegated to act on behalf of the Privacy Coordinator.
2. The identity of the Privacy Coordinator is internally designated and shall be made available to You upon request.
3. We use contractual and other means to protect personal information that has been transferred to third parties for processing, (i.e., billing)
4. We will implement policies and practices to give effect to this Privacy Policy, including:

a.    Procedures to safeguard personal information;

b.    Procedures to receive and respond to complaints and inquiries;

c.     Training staff to understand and comply with Our policies and procedures; and

d.    Informing Our customers as to Our policies and procedures.

The purposes for which personal information is collected will be identified before or at the time that the information is collected. 

“Non-personal information” means information that does not permit Us to specifically identify You by Your full name or similar unique identifying information such as an address or telephone number. Like many other websites, this Site uses “cookie” technology and similar technology to gather non-personal information from Our Site visitors such as which pages are used and how often they are used, and to enable certain features on this Site.

You may disable these cookies and similar items by adjusting Your browser preferences on Your computer at any time; however, this may limit Your ability to take advantage of all the features on this Site. Keep in mind that cookies are not used to collect any personal information and do not tell Us who You are.

We may also collect other forms of non-personal information such as what web browsers are used to read Our Site and what websites are referring traffic or linking to Our Site. Aggregate and de-identified data regarding Site users is also considered non-personal information. We do not limit the ways We may use or share non-personal information.

“Personal information” means information that specifically identifies You as an individual, such as Your full name, telephone number, e-mail address, billing and/or mailing address, or certain account numbers. This Site may include web pages or registration forms that give You the opportunity to provide Us with personal information about Yourself. You do not have to provide Us with personal information if You do not want to; however, that may limit Your ability to use certain functions of this Site or to request certain services or information.

We may combine personal information that You provide Us through this Site with other personal information held by Us, including with affiliates or Our vendors. For example, if You have purchased a product or service from Us, We may combine personal information You provide through this Site with information regarding Your receipt of the product or service and information We receive from affiliated entities and other sources.

We collect Your IP address for the purposes of system administration, including diagnosis of problems with Our server and administration of Our Site. All information collected will be done in a fair and lawful manner.

We may use personal information for the following reasons:

a. To establish and maintain responsible commercial relations with You and provide You with ongoing service including communications to You by email;

b. To understand Your needs and eligibility for Our products and services and personalize the Site for You.

c. To provide You with information that We believe may be useful to You, such as information about products or services provided by Us or other businesses.

d. To comply with applicable laws, regulations, and legal process.

e. To protect Our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce Our Site Terms of Use.

f. To keep a record of Our transactions and communications.

g. As otherwise necessary or useful for Us to conduct Our business, so long as such use is permitted by law.

You understand and specifically agree that We may use personal information to contact You through any contact information You provide through this Site, including any email address, telephone number, cell phone number, text message number, or fax number. You may, at any time, withdraw Your consent to receive communications involving Our services by contacting a customer service representative with a request to be added to Our “do not call” list.

Consent is required for the collection of personal information and the subsequent use or disclosure of this information. In most cases, We will seek consent for the use or disclosure of the information at the time of collection. When We want to use information for a purpose not previously identified, consent with respect to use or disclosure will be sought after the information has been collected, but before it is used, unless required or permitted by law.

We reserve the right to collect, use or disclose personal information without Your knowledge or consent in instances where legal or security reasons, or the welfare of an individual, might make it impossible or impractical to seek consent. For example, when personal information is being collected for the detection or prevention of fraud, seeking consent might defeat the purpose of collecting the information. All of the circumstances where We may collect, use or disclose personal information without a customer’s knowledge or consent are as specified, or required or permitted by law.

We will ensure that You are made aware of why We need the personal information and how the personal information will be used. To make the consent informed and meaningful, the purposes will be stated so that a You can reasonably understand how the information will be used or disclosed.

We will not, as a condition of providing a product or service, require You to consent to the collection of, use or disclosure of personal information beyond that required to provide the product or service itself.

Consent can be either express or implied. The form of consent We seek may vary, depending upon the circumstances and the type of information. In determining the form of consent to use, We will take into account the sensitivity of the information and Your reasonable expectations. We will generally seek express consent when the information is likely to be considered sensitive. Implied consent is typically appropriate when the information is less sensitive.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting ( admin@crestcom.ca ). We will endeavor to inform You of the implication of withdrawing consent.

You can give consent in many ways including the completion and signing of an application form, not checking of a box to request that their names and addresses not be given to other organizations, orally when information is collected over the telephone or in person, or when You provide information to Crestcom Canada voluntarily. In general, Your use of products and services constitutes implied consent for Us to collect, use and disclose personal information for all identified purposes.

We will collect only the amount and type of personal information needed for specified purposes that have been documented by Us and identified to You. We will specify the type of personal information collected as part of Our information management policies and practices.

We will not mislead or deceive You about the purposes for which personal information is being collected.

We will collect only the amount and type of personal information needed for specified purposes that have been documented by Us and identified to You. We will specify the type of personal information collected as part of Our information management policies and practices.

We will not mislead or deceive You about the purposes for which personal information is being collected.

Personal information may only be used or disclosed for the purpose for which it was collected unless You have otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

We will keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Personal information that has been used to make a decision about You will be retained for a period of time that is reasonably sufficient to allow the individual access to the information after the decision has been made and to permit any recourse under this policy and applicable privacy legislation.

We will destroy, erase, or make anonymous personal information that is no longer required to fulfill the identified purposes. We will develop guidelines and implement procedures to govern the destruction of personal information.

We may disclose Your personal information to:

a.    a person who in Our reasonable judgment is seeking the information as Your agent;

b.    a company, affiliated with Us or otherwise, for the efficient and cost-effective provision of telecommunications services;

c.     a company, affiliated with Us or otherwise, involved in supplying You with communications or communications directory-related services;

d.    a company or individual for the development, enhancement, marketing or provision of any of Our products or services;

e.    an affiliate or agent of Ours used to evaluate Your creditworthiness or to collect Your account;

f.      a credit reporting agency;

g.    a public authority or agent or public authority, if in Our reasonable judgment, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; and

h.    a third party or parties, where You consents to such disclosure or disclosure is required or permitted by law.

If We share or give access to personal information to outside companies We require them to use the personal information for the limited purposes for which We shared the information. If You believe We or any company associated with Crestcom Canada has misused any of Your information please contact us immediately and report such misuse.

We may disclose personal information in connection with a corporate reorganization, merger or amalgamation with another entity, or a sale of all or a portion of Crestcom Canada or any business, activity or asset of Crestcom Canada, provided that the personal information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting Site visitors who violate our rules or engage in behavior that is harmful to other visitors, or is illegal.

If You submit information or a posting to a chat room, bulletin board, or similar “chat” related portion of this Site, the information You submit along with Your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what You write and understand that this information may become public.

Only Our employees with a business need to know, or whose duties reasonably so require, are granted access to personal information about You.

Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

The extent to which personal information shall be accurate, complete, and up-to-date will depend upon how We use the information, taking into account Your interests. Information shall be sufficiently accurate, complete, and up-to-date so as to minimize the possibility that inappropriate information may be used to make a decision about the customer.

We will update personal information that is used on an on-going basis to fulfill the identified purposes including information that is disclosed to third parties.

We will not routinely update personal information where such updated information is not needed to fulfill the purposes for which it was collected.

We will collect only the amount and type of personal information needed for specified purposes that have been documented by Us and identified to You. We will specify the type of personal information collected as part of Our information management policies and practices.

We will not mislead or deceive You about the purposes for which personal information is being collected.

We will collect only the amount and type of personal information needed for specified purposes that have been documented by Us and identified to You. We will specify the type of personal information collected as part of Our information management policies and practices.

We will not mislead or deceive You about the purposes for which personal information is being collected.

Personal information must be protected by security safeguards that are appropriate to the sensitivity level of information.

The security safeguards shall protect personal information against loss or theft, as well as unauthorized access disclosure, copying, use, or modification, regardless of the format in which the information is held.



The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the extent of the information, and the method of storage. More sensitive information will be safeguarded by a higher level of protection.

The methods of protection include:

a. physical measures, for example, locked filing cabinets and restricted access to offices;

b. organizational measures, for example, security clearances and limiting access on a “need to know” basis; and

c. technological measures, for example, the use of passwords, encryption and a firewall.

We will make Our employees aware of the importance of maintaining the confidentiality of personal information.

We will dispose of personal information in a manner that prevents unauthorized parties from gaining access to the information.

We are required to make information available to You concerning the policies and practices that apply to the management of personal information.

We will be open about Our policies and procedures with respect to the management of personal information. You are able to acquire information about Our policies and procedures at minimal cost and without unreasonable effort. This information shall be made available in a form that is generally understandable. This information is available by writing to Us, to the attention of the Privacy Coordinator.

The information made available by Us shall include:

a. the name or title, and the address, of the individual who is accountable for Our policies and procedures and to whom complaints or inquiries can be forwarded;

b. Our means of gaining access to personal information;

c. a description of the type of personal information held by Us, including a general account of its use;

d. a copy of any documents that describe Our privacy policies, standards, and/or codes and

e. a description of personal information made available to related organizations, including subsidiaries, affiliates or agents.

You may direct any questions or inquiries with respect to the privacy principles outlined above or about Our practices by contacting Us. Your privacy concerns will be directed to Our Privacy Coordinator.

We shall put procedures in place to receive and respond to complaints or inquiries about Our policies and procedures relating to the handling of personal information.

We will investigate all complaints. If a complaint is found to be justified, We will take appropriate measures, including amending Our policies and procedures if necessary.

If you have a complaint or wish to inquire about complaint procedures, and We have been unable to resolve the matter, You can contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner

112 Kent Street

Ottawa, Ontario K1A 1H3

Telephone: (613) 995-8210

Toll-free: 1-800-282-1376

Notwithstanding Our commitment to the privacy principles set forth above and Our best efforts to uphold those principles, there is an inherent privacy risk which may be beyond Our control in accessing Our Site. 

We use appropriate physical, electronic and procedural methods designed to protect the security and integrity of information submitted through this Site. Due to the nature of the Internet and online communications, however, We cannot guarantee that any information transmitted online will remain confidential, and We are not liable for the illegal acts of third parties such as criminal hackers.

Most e-mail, including any e-mail functionality on Our site, does not provide a completely secure and confidential means of communication. It is possible that Your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to Us. If You wish to keep Your information completely private, You should not use e-mail. We may send e-mail communications to You regarding new products or services or other topics. Crestcom Canada may send electronic newsletters, notifications of account status, and other communications such as information marketing other products or services offered by Us, on a periodic basis.

We will not intentionally collect any personal information from children under the age of 13 through this Site. If You think that We have collected personal information from a child under the age of 13 through this Site, please contact Us via e-mail or mail to the contact information provided below in Contact Us.

1 (416) 726-1207 | admin@crestcom.ca